There are many possible options and each request is evaluated on a case by case basis. It may
help to understand the process of working through mortgage assistance requests.
Step 1 - Financial Information: You will need to provide details of your hardship, income
and supporting documentation. Help us to help you by providing all the required documents
as quickly as possible.
Step 2 - Review & Analysis: We will review all the information you have submitted to
determine the possible options available to you. This process does take time, so please
be patient. We may seek additional information from you which you will need to provide
as quickly as possible to continue the process.
Step 3 - Decision: You will be contacted by phone or letter with the final decision. Once
approved, you will receive an agreement that confirms the terms of the agreement and
the payment arrangements.
Step 4 - Confirmation: Once you have signed and submitted the agreement and all
applicable payments required under the agreement have been made, you will have
successfully completed the mortgage assistance process. Congratulations!
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