Q: How will my payments be applied?
A: Payments received will be applied in accordance with the terms of your mortgage note. This generally means that funds will first be applied to any payments past due. Once current, any additional available funds will be applied to outstanding fees, costs and advances prior to being applied as a principal reduction. Should you have any questions regarding a specific payment, please call our Customer Relations Department at (800) 74-OCWEN

Q: What do I do if I have lost my account statement or did not receive an account statement?
A: You are still responsible for making your payment on time. Please write your loan number on your check or money order and send your payment to the address below. Other payment options are also listed on the Payment Options page on this website.

    Ocwen Loan Servicing, LLC
    P.O. Box 6440
    Carol Stream, IL 60197-6440

Q: When will I be charged a late fee?
A: Late fees are determined by your mortgage documents. If your payment does not reach us within the grace period specified in your mortgage documents, you will be assessed a late fee. Again, this is determined by the date the payment is actually received by Ocwen and not by the mailing date, postal date, or the date on the check.

Q: How long does it take for my payment to be posted after you receive it?
A: Payments that are properly noted with your loan number and mailed to the address on your statement will post within 24 hours of the day of receipt provided they are received on any regular business day, Monday through Friday. Payments received on a weekend or holiday will post on the next regular business day.

Q: I sent my payment on time, but it has not been credited to my account and has not cleared my bank. What should I do?
A: If two or more weeks have elapsed since you sent the payment, Ocwen suggests for your protection, that you ask your bank to put a Stop Payment on the check. You will then need to resubmit your payment to Ocwen. If you elect to place a stop payment on the check, please note that Ocwen will not be responsible for the stop payment charge from your bank, and a $25.00 returned check fee will be assessed to your account when the check is returned unpaid. Our Customer Service Department ((800) 74-OCWEN) can assist you with payment methods such as Speedpay (payment via the phone). If you would like to make a payment online, click here and you will be directed to the Online Account Information Screen. Once you enter your account number and the last four digits of your Social Security Number, you will be able to make a payment. If you would like to enroll in Ocwen's Automated Clearing House (ACH) service, your payments can be automatically withdrawn from your bank account. Click here to print the application to enroll in Ocwen's Automated Clearing House (ACH) program. Please forward the completed form to the address provided on the application.

Q: I mailed my payment to the prior servicer before I received the notification of transfer. Will my account be credited?
A: If you mailed your payment to the prior service, please be assured that it will be endorsed and forwarded to Ocwen for proper credit to your account. If you receive a notice from us that it has not been received, please advise us immediately. Our Customer Service department will work with you to either secure the payment you sent, or make arrangements to resubmit the payment to us.

Q: May I send extra money to apply to my loan? If so, how will it be applied?
A: This is known as a partial prepayment. Assuming your loan is current and has the standard payment application requirements (check your Note, Mortgage and any applicable Riders for details), an amount sent over and above the regular payment amount will be applied first to any outstanding charges (such as late fees or interest) and then to principal. Also, if your Note has a prepayment penalty, the extra amount, you send could trigger that penalty.

Q: When is my payment considered late?
A: Late charges are specified in your Note or Retail Installment Contract. A payment is considered late one day after the payment due date. However, late charges are assessed in accordance with the "grace period" as identified in your Mortgage Note.

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