Q: If I have financial problems, can Ocwen help?
A: Yes. Our Early Intervention staff is available to speak to you about options and to possibly make a referral to our Home Retention Department, where trained associates can discuss payment solutions. You may contact our Early Intervention staff directly at (800) 446-2936, Monday -Thursday from 8:00 AM - 11:00 PM, Friday from 8:00 AM - 6:00 PM, Saturday from 9:00 AM - 4:00 PM, and Sunday 5:00 PM - 9:00 PM ET.

Q: What does Ocwen's Home Retention Department handle?
A: The Home Retention Department considers requests for relief due to financial hardship. This information will be required in writing, along with updated financial statements to allow Ocwen to assess the situation and recommend options and appropriate payment plans.

Q: If I find that I will not be able to make my payment on time, should I tell you?
A: YES. It is important that we know if you are having temporary financial difficulties. If you find you will not be able to meet your obligation on or before your monthly payment due date, please contact us.

Q: If I am making payments on a Forbearance Agreement, will I continue to accrue late fees? If I make my payments as agreed under the Forbearance Agreement, how will my credit be reported?
A: All payments past due under the terms of the original Mortgage or Note (contract) during this Forbearance Agreement continue to accrue monthly late fees. Your account will be reported to the credit bureaus as contractually delinquent until brought current.

Q: Where can I find information about agencies that may be able to provide assistance?
A: A HUD counseling agency may be able to provide you with assistance. To locate the HUD approved counseling agency in your area, call the HUD Housing Counseling Service at (800) 569-4287 or consult HUD's website at www.HUD.gov.

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