Consumer Ombudsman Mission Statement
Ocwen is committed to providing superior customer service. We offer
a wide variety of payment options and numerous ways for our customers
to contact us, including our automated telephone system, e-mail
or talking to one of our Customer Relations agents. To continue
our efforts to ensure our customers' satisfaction, the Consumer
Ombudsman position has been created to provide each of our customers
with a resource to assist with unresolved concerns and issues. If
you are unsatisfied with the servicing of your loan, or you do not
feel that an issue has been resolved adequately, the Consumer Ombudsman
will serve as your advocate.
The Consumer Ombudsman is not involved in the servicing of your
loan. The Ombudsman is, however, knowledgeable about loan servicing
and the related laws, regulations and industry practices. As your
advocate, the Ombudsman will review your concerns and Ocwen's response.
The Ombudsman will question Ocwen's servicing department on any
areas of the servicing of your loan that do not appear fair, reasonable
and proper. As appropriate, the Ombudsman will make recommendations
to Ocwen's Senior Management as to how your complaint should be
resolved. The Ombudsman will communicate the findings and Ocwen's
resolution of the matter directly to you.
The Consumer Ombudsman will not respond to first-time issues.
If you have had no previous contact with Ocwen concerning your issue, please
contact our Customer Relations Department for assistance at
(800) 746-2936 or you may click here for mailing addresses for general correspondence or complaints.
You may contact the Ocwen Consumer Ombudsman a variety of ways
as provided below:
- By email at Ombudsman
- By phone at (800) 390-4656
- By fax at (866) 771-5152
- By mail at:
Ocwen Financial Corporation
Attn P. O. Box 785061
Orlando, FL 32878-5061
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