We pride ourselves in offering quality customer care to our customers. Read what they have said about their experiences with Ocwen and our quality staff that has assisted them.

I cannot thank your agent enough both for her patience and perseverance in finding a solution that avoided foreclosure with the property. She has been an invaluable asset in seeking reasonable options for in many situations are complex and difficult financial matters.
- Ray Neirinckx, State of Rhode Island Housing Resources Commission

I had the pleasure to have your representative help me with my account today. He helped make a potentially stressful situation end smoothly with great self confidence. His professionalism impressed me and I felt it would be a disservice to not report this positive experience to you.
- Ruben G. - South Carolina

Your agent provided me with EXCELLENT customer service with a great attitude and helped me understand each and every challenge that I had with my bill. He needs to be commended for his excellent service and I wish I could speak to him each time I call!
- Larry H. - Mableton, GA

Your agent is without a doubt a very hard working, efficient, conscientious and altogether exemplary employee. In my opinion, Ocwen is very lucky to have her. I never felt ignored, she always responded quickly to all issues I had and it seems she addressed items of concern with thought, common sense and on a personal, customer service oriented level. I cannot say enough good things about her. So if there is an Employee Recognition Program at Ocwen, may I vote for her to be recognized for her hard work and achievements? She represents a credit to herself and Ocwen.
- Pat - Florence, TX

I appreciate all of your kindness and it is rare to find someone today who has such a perfect mix of both compassion and professionalism and is so helpful at the same time.
- Shauna - Tulsa, OK

From the bottom of my heart mahalo (thank you) for all your kokua (help). Please extend my warmest mahalo to other representatives too.
- Rochelle - Lahaina, HI

Ocwen offers good work outs to Cleveland homeowners, helping them stay in their homes.
- Jenelle D. - Cleveland, OH

I can not give enough thanks to two of your wonderful agents. [They] made the experience an easy one when I thought everything would come crashing down. Thank You!!!!!!
- Cynthia T. - Jacksonville, FL

We would like to bring to your attention the exemplary customer service we have received from your agent in your Loan Resolution Department. We have been very pleased with her prompt and courteous customer service. We appreciate your assistance with the transfer of files and look forward to continuing a successful relationship with your company.
- Esteban - Phoenix, AZ

Please accept this thank you letter for your exceptional customer service. Your agent was able to get me a forbearance pay history in a matter of minutes when he discovered the request. His "Service with a Smile" friendly demeanor and can-do attitude made my experience with Ocwen a pleasure. With his assistance, I was able to get the information I needed to process my transaction, thereby satisfying not only me but also our mutual client. Thank you for the great experience!!
Heather - Loan Officer

"...customers have been appreciative of how Ocwen has handled the unfortunate situations."
- Danny W. - Iowa

Customer Survey Responses

Read on to find out the experiences that our customers have shared through Ocwen's telephone customer survey.

"I am a real estate agent, dealing with you regarding this loan for a client. I cannot even begin to express to you how amazingly wonderful your employees were. They were superb. I called a ton of times; they were, every single time, courteous, helpful, completely up to date, kept excellent computer logs. I was just so impressed. I have never had such good service. All of your employees were so courteous, so helpful, so clear. Thank you so much. I just want you and your employees know that you did an amazing job. Thank you once again."

"I have to tell you that, all of your people have wonderful, helpful, kind & concerned about my problem in paying this account. I think you're the best company and I am proud that you have my loan."

"I have my loan with Ocwen for the past two years and they are the best to work with when you are facing hard times. I know a lot of mortgage companies who just demand the payment and are not ready to solve the problem when people need help. I would like to thank all the people in Ocwen with whom I have dealt with."

"At Ocwen you all are terrific and nice people to speak with and you helped me in keeping my dignity."

"I spoke with a customer service representative a couple a days ago. Actually I wanted to speak with someone from the management team, but he was excellent. He did a great job. He tried to figure out a way to help me out and get my needs taken care of. I just want to make sure that I made this call and let everyone know that the customer service team that had worked with me was just very excellent. I have seen a great change in the customer service since I first came to your company up until now. I do know that as a customer you do respect us and appreciate our business. I just called to say Thank you."

"I just want to thank Ocwen for helping me get back on track. From the very first person I talked about forbearance to the last person were very professional and helped me a lot. I think this will help me get back on track."

"I wanted to thank Ocwen because the agent understood the situation I was in. The representative was kind and I enjoyed talking to him. I thank the company from the bottom of my heart."

"I had a very pleasant experience with the customer service representative. He assisted me with my problem and even waited for 10-15 minutes until I logged into my computer, so that I could make my payment online. He explained everything to me and was very helpful. I really appreciated it. The customer service was great and he is a great employee."

"I had problems making my payment and was falling behind. I am really happy with your agent who helped me and was very polite and nice to me. It was great customer service and I appreciate it."

"Your representative was very kind and helpful. He helped me to get my things resolved on the account. He deserves a pat on his back."

"Outstanding service! Very clear, very professional and friendly. I am very glad that I am with Ocwen. Thanks."

"I just spoke with your customer service representative. He was very nice and helpful. ...He was exceptional; I gave him 5 on all the questions. Thank You."

"I want to thank your customer service representative. They are very understanding. - I thank you very much for training and having such caring professionals."

"My representative was very helpful, considerate and very understanding of my issues. He made me feel more at ease and gave him a rating a 10 out of 10."

"I've received excellent customer service whenever I have talked to anybody. I've had joy in working with them. They have helped me in many ways. Thank you very much."

If you would like to share your customer experience, please call (866) 513-2954.